RETURN & REFUND POLICY

AirSpace Machinery Co., Ltd.
Effective Date: February 12, 2026
Website: chinacompressor.org

QUICK SUMMARY (FOR B2B BUYERS)

Return window (standard, unused goods): Request an RMA within 3 months after Delivery (see Sections 2.1 and 3).
Installed/used equipment: Generally not returnable (may be handled as warranty/service instead).
RMA required: Returns shipped without an RMA may be refused.
Inspection: All returns are inspected/tested; deductions may apply for missing items, damage, or handling.
Restocking fee: Typically 15% (may be higher for special handling or non-standard situations).
Custom/engineered-to-order: Generally non-returnable; cancellation fees may apply once production starts.
Shipping & Incoterms: FOB is the default (unless otherwise agreed in writing). Customer bears return freight/insurance for customer-initiated returns (see Section 8).
Transit damage/DOA/incorrect shipment: Report within 7 days with photos and packaging evidence.
Refund timing: After inspection/approval, typically 10–15 business days to process, to the original payment method where possible.

1. SCOPE AND APPLICATION

This Return & Refund Policy applies to purchases of industrial air compressors (including PMV screw air compressors in oil-free, low-pressure, medium-pressure, and diesel-driven portable configurations), refrigerated air dryers, and related industrial compression equipment, spare parts, and accessories (collectively, “Products”) sold by AirSpace Machinery Co., Ltd. (“Company,” “we,” “us,” or “our”) to business customers (“Customer,” “you”). This policy is intended for business-to-business (B2B) transactions and is designed to be clear, accessible, and consistent with common B2B practices (including Google Merchant Center policy expectations for return policy disclosures).

This policy applies unless (i) your sales contract, proforma invoice, purchase order acknowledgment, distribution agreement, or other written agreement with us expressly states different return/refund terms, or (ii) mandatory law provides otherwise. Where there is a conflict, the order-specific written agreement governs.

1.1 DEFINITIONS

“Delivery” means the date the Products are delivered to the delivery point under the agreed Incoterms, or as evidenced by the carrier’s proof of delivery.
“RMA” means Return Merchandise Authorization issued by us in writing.
“Standard Products” means catalog/regularly stocked Products not made to Customer specifications.
“Custom-Built / Engineered-to-Order (ETO)” means Products configured, engineered, programmed, labeled, or manufactured to Customer requirements (including non-standard voltage, pressure ranges, special coatings, special controls, private labeling, or bundled engineered solutions).
“DOA (Dead on Arrival)” means the Product is non-functional at first power-on/initial commissioning due to an issue present prior to Customer’s use (excluding installation errors, incorrect utilities, misuse, or environmental issues).
“Software/Firmware” means embedded or downloadable software/firmware and related keys, licenses, or activation codes supplied with Products.

2. RETURN ELIGIBILITY

2.1 Standard Products (Unused / Not Installed)

Subject to this policy and any agreed contract terms, you may request a return of Standard Products within 3 months after Delivery.

2.2 Eligibility Conditions (Applies to All Returns)

To be eligible for return consideration, Products must, at minimum:

Be identifiable by model and serial number(s) and match our shipment records
Be returned complete, including all original accessories, manuals, documentation, and included components
Be returned in original packaging (or equivalent protective packaging acceptable to us) suitable for industrial equipment transit
Be unused, uninstalled, unmodified, and free of contamination, corrosion, markings, or other signs of use (unless the return is approved specifically for DOA/defect/incorrect shipment as described in Section 5)
Have all factory labels, seals, and safety markings intact and legible (where applicable)
Be accompanied by the issued RMA and required documentation (see Section 3)

2.3 Installed / Commissioned / Used Equipment

Because our Products are industrial equipment and may be affected by installation conditions, utilities, contamination, and handling, installed, commissioned, or used Products are generally not eligible for return. If an installed/used Product is not performing as expected, the matter will usually be handled as technical support and/or a warranty claim (see Section 6), not as a return.

Any exception (if granted) must be approved in writing by us and may require additional testing fees, refurbishment charges, and/or a higher restocking fee.

2.4 Non-Returnable Items (No Return / No Refund)

The following are not eligible for return or refund except where required by law or where we confirm in writing that an exception applies:

Custom-Built / Engineered-to-Order (ETO) Products, custom-configured systems, special voltage/pressure configurations, private-labeled items, and other made-to-order equipment
Products that have been installed, commissioned, operated, or otherwise used (except approved DOA/defect cases under Section 5)
Products with removed/altered serial numbers, missing nameplates, broken seals, or removed factory labels
Products damaged due to improper storage, handling, rigging, installation, utilities, contamination, or transportation arranged by Customer
Consumables and routine maintenance items (including filters, lubricants, desiccants, service kits)
Spare parts that are electrical/electronic or otherwise sensitive (e.g., PCB/control boards, sensors, inverters/VFD-related parts), unless unopened and approved under Section 7
Clearance, discontinued, liquidation, or “final sale” items clearly marked as non-returnable
Software/Firmware, license keys, activation codes, and any digital deliverables (see Section 10)

3. HOW TO REQUEST A RETURN (RMA PROCESS)

3.1 Return Authorization (RMA Required)

All returns require prior written authorization. To request a return:

Contact our customer service team using the contact details in Section 9.
Provide: (i) order/contract number, (ii) Product model(s), (iii) serial number(s), (iv) quantity, (v) delivery date, (vi) reason for return, (vii) photos of the Product and packaging (and for any issue claim, photos of labels/serial plates), and (viii) your preferred resolution (return, replacement, parts, service).
If approved, we will issue an RMA with return instructions, return address, documentation requirements, and (if applicable) packaging/handling requirements.
Clearly mark the RMA number on shipping documents and (where feasible) on the outer package/crate. Returns shipped without an RMA may be refused or quarantined pending identification, which may delay processing.

RMA issuance does not guarantee refund. Final approval depends on inspection/testing results and compliance with this policy.

3.2 Return Shipment Preparation (Industrial Equipment)

Products must be packed to industrial transport standards to prevent damage (e.g., proper crating, shock protection, moisture protection, and palletization as appropriate).
If the Product was delivered in a wooden crate, we generally require return in the original crate or equivalent protective crate.
Customer must include all accessories, manuals, and items included in the original shipment unless we instruct otherwise.

3.3 Inspection and Testing

Upon receipt, we will perform an intake check and may conduct inspection and/or functional testing. The typical inspection timeline is 5–7 business days, but may be longer for large equipment, complex systems, or where troubleshooting/testing is required.

We may document findings (including photos/videos) and share a summary upon request.

3.4 Outcome After Inspection

Depending on inspection/testing results, we may:

Approve the return for refund (less applicable fees/deductions),
Reject the return (and arrange return shipment back to you at your cost), or
Offer alternative remedies such as replacement parts, repair, or technical support where appropriate (especially for issues best handled under warranty).

4. REFUNDS (METHOD, TIMING, AND DEDUCTIONS)

4.1 Refund Method

Where a refund is approved, we will refund to the original payment method used for the transaction when feasible. For B2B transactions, refunds may alternatively be processed by bank transfer to the paying entity’s account and/or as a credit memo, depending on the original payment method, banking constraints, compliance checks, and agreed contract terms.

4.2 Refund Timing

After inspection/testing approval, refunds are typically processed within 10–15 business days. Banking timelines and intermediary bank processing may add additional time, especially for international transfers.

4.3 Non-Refundable Amounts (Typical)

Unless the return is due to our confirmed error or confirmed defect/DOA (as applicable), the following are typically non-refundable:

Original shipping, freight, customs, import taxes/duties, broker fees, terminal/port charges, and related logistics costs
Any installation, commissioning, rigging, or third-party service costs
Any expedited manufacturing or special handling charges already incurred

4.4 Restocking Fee

For eligible returns of Standard Products, a restocking fee of 15% of the Product purchase price generally applies. This fee covers inspection, repackaging, inventory handling, and administrative costs.

For non-standard situations (e.g., missing packaging, special testing required, or return outside the standard window granted as an exception), we may apply a higher restocking fee and/or additional charges, but only with notice based on actual handling requirements.

4.5 Partial Refunds / Deductions

If a return is approved but the Product is not returned in the required condition, we may deduct amounts for:

Missing accessories, documentation, parts, or components
Packaging/crating replacement, cleaning, decontamination, or refurbishment
Damage, wear, corrosion, markings, or signs of use
Testing/troubleshooting time required beyond standard intake inspection
Any diminution in value

5. DAMAGED IN TRANSIT, DOA, AND INCORRECT SHIPMENTS

5.1 Reporting Timeframe (Important)

You must notify us within 7 days of Delivery for any of the following: (i) visible shipping damage, (ii) concealed damage discovered upon unpacking, (iii) DOA, (iv) missing items/shortage, or (v) incorrect Product shipped.

Delays in reporting may limit available remedies, particularly where carrier claims time limits apply.

5.2 Evidence Required

To help us assess and to support any carrier claim, please provide:

Photos of the outer packaging/crate (all sides), labels, and any impact marks
Photos/videos of the Product damage and serial plate(s)
Photos of internal packaging and cushioning
Proof of delivery and, if applicable, a copy of any carrier damage notation at receipt
A clear description of the issue and circumstances of discovery

Please retain all packaging materials until the matter is resolved.

5.3 Transit Damage

Remedies for confirmed transit damage depend on the agreed Incoterms (see Section 8). FOB is the default unless otherwise agreed in writing. We will reasonably cooperate with claims and resolution, but we may require you to follow carrier inspection procedures.

5.4 DOA (Dead on Arrival)

For a confirmed DOA reported within the timeframe, we may, at our option:

Provide replacement parts, remote technical support, or repair guidance,
Arrange repair/service, or
Authorize return for replacement or refund.

DOA does not include failures caused by incorrect installation, improper power supply, inadequate ventilation, contaminated air, incorrect piping, improper condensate handling, misuse, or operation outside specifications.

5.5 Incorrect Shipment / Missing Items

If we confirm we shipped an incorrect item or missed items, we will, at our option, ship the correct items/missing items or authorize return of the incorrect items. Any return of incorrectly shipped items must follow the RMA process.

5.6 Costs in Confirmed Company-Fault Cases

Where we confirm the issue is due to our error (e.g., incorrect shipment) or confirmed defect/DOA (not caused by external factors), we will determine, case-by-case and consistent with the sales contract/Incoterms, the most practical remedy and allocation of reasonable return/forward shipping costs.

6. WARRANTY VS. RETURN (IMPORTANT DISTINCTION)

This Return & Refund Policy is separate from warranty coverage. Many performance issues in industrial compressors and dryers are best addressed through technical support, parts replacement, or warranty service, rather than returning equipment.

Returns generally apply to eligible unused/uninstalled Standard Products within the return window.
Warranty/service generally applies to functional issues arising during installation, commissioning, or operation, subject to warranty terms, exclusions, and required troubleshooting steps.

For warranty support, please refer to the applicable warranty documentation provided with the Product or contact our technical support team.

7. EXCHANGES

We do not offer direct product exchanges. Customers wishing to exchange a product must:

Return the original product following this policy
Place a new order for the desired product

This ensures proper inventory management and accurate order processing.

8. SHIPPING RESPONSIBILITIES, INCOTERMS, INTERNATIONAL ORDERS, AND CANCELLATIONS

8.1 Shipping Responsibilities and Incoterms Alignment (Default: FOB)

Shipping responsibility, risk of loss, insurance, import clearance, duties/taxes, and related charges depend on the Incoterms® agreed in your order documents. Unless otherwise agreed in writing, our default Incoterms are FOB (named port of shipment as stated in the order documents).

FOB (default) outbound shipment: risk of loss transfers to Customer when the Products are loaded on board the vessel (or otherwise as defined by Incoterms® for FOB at the named port of shipment). After risk transfer, transit damage/loss is typically handled through the carrier/insurance arranged for the shipment, subject to the contract and Incoterms.

Unless otherwise agreed in writing:

For Customer-initiated returns (not due to our confirmed error/defect), Customer is responsible for all return freight, insurance, export/import formalities, duties/taxes, and related charges.
Risk of loss or damage during the return shipment remains with Customer until the Product is received and signed for at the location specified in the RMA instructions.
We recommend using trackable freight with adequate insurance suitable for industrial equipment value.

8.2 International Orders

For cross-border transactions, please note:

Any customs clearance delays, brokerage requirements, port/terminal charges, demurrage/storage fees, or re-import complications for returns are Customer’s responsibility unless the return is due to our confirmed error and we agree otherwise in writing.
If a returned Product cannot be imported/re-imported due to documentation issues, regulatory restrictions, or unpaid charges, the return may be rejected and/or held at Customer’s cost.

8.3 CANCELLATIONS

8.3.1 Pre-Shipment Cancellations (Standard Products)

Orders may be canceled prior to shipment by contacting our sales team. If cancellation is accepted, any refund will be processed according to Section 4, and may be reduced by non-recoverable costs already incurred (e.g., banking fees, special packing, export documentation).

8.3.2 Post-Shipment Cancellations

Orders generally cannot be canceled once shipped. If Customer refuses delivery, it may be treated as a return request (subject to eligibility, RMA, inspection, restocking fees, and all related freight/charges).

8.3.3 Custom-Built / Engineered-to-Order (ETO)

Custom/ETO orders generally cannot be canceled once engineering or manufacturing has commenced, or once materials have been allocated/procured. If we accept a cancellation, a cancellation fee may apply up to 50% (or more if required to cover actual costs), depending on production stage and non-recoverable expenses.

9. CONTACT INFORMATION

For RMA requests, questions, or assistance regarding this policy, please contact us:

AirSpace Machinery Co., Ltd.
Department: Customer Service / After-Sales
Website: chinacompressor.org
Email: johnnywayne@chinacompressor.org
Hotline: +86-131-A-AIRTECH
Address: 2777 Wanfeng Road, Fengjing, Jinshan, Shanghai 201501, China
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Asia/Shanghai Time)

Please allow 1–2 business days for response to return inquiries.

10. POLICY MODIFICATIONS

AirSpace Machinery Co., Ltd. reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website. The “Effective Date” at the top of this policy indicates the most recent revision. Continued purchase of products following policy changes constitutes acceptance of the modified terms.

11. GOVERNING LAW

This Return & Refund Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any disputes arising from returns or refunds shall be subject to the exclusive jurisdiction of the courts in the location of our registered business address.

12. LIMITATION OF LIABILITY

Our liability for any return or refund shall not exceed the original purchase price paid for the product. We are not liable for any indirect, incidental, consequential, or special damages arising from product returns or refund processing delays.

Last Updated: February 12, 2026

Refund and Returns